Refund policy

At SaskeJones Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order. To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all accessories and tags (if applicable).
  • Include proof of purchase or your order number.

Items that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

  • Used pet products.
  • Personalized or customized items.
  • Gift cards.
  • Products marked as non-returnable or final sale.
  • Items damaged due to misuse, improper handling, or normal wear and tear.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number, a description of the issue, and clear photos or videos showing the problem. We will review your request and provide an appropriate solution, which may include a replacement, partial refund, or full refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are generally non-refundable, unless the return is due to our error or you received a damaged or incorrect item.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us through our Contact page or customer support email. We are committed to resolving your concerns as quickly as possible.